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ManagerFull-time
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Training Manager to join our Global Customer Service (GCS) Enablement team at StubHub. This role involves leading and developing the training and instructional design team to ensure agents have the skills and knowledge needed to deliver exceptional customer service.
Key Responsibilities
- →Own and continuously improve global new hire training across in-house and outsource partners
- →Evaluate and improve training effectiveness using available data
- →Partner with GCS and Operations teams to understand current training processes and content
- →Ensure training readiness for business changes, including new processes, policies, and products
- →Establish a structured review cycle for all training content
- →Provide governance and oversight of outsource partner training
- →Support training for tenured team members, supervisors, and managers
- →Lead and develop the training and instructional design team
- →Support People team initiatives where training enablement is required
- →Maximize training tools and technology
Requirements
- ✓5+ years of experience in customer service leadership including training and instructional design
- ✓3+ years of experience leading global teams
- ✓Experience with large-scale contact centers, global operations, or eCommerce Tech preferred
- ✓Strong experience with training tools, LMS platforms, and content development methodologies
- ✓Proficiency with MS Office, PowerPoint, and project management tools (e.g., Airtable, JIRA) preferred
Benefits
- ★Accelerated Growth Environment
- ★Top Tier Compensation Package
- ★Paid Time Off
- ★Comprehensive Benefits Package
- ★Team-Building Events
