Strategic Operations Manager at superannotate

About SuperAnnotate SuperAnnotate helps the world’s leading AI teams build responsible, next-generation models powered by high-quality human data. We’re a fast-growing Series B startup bridging the gap between advanced AI innovation and the data that drives it. Our global network of expert specialists, scalable managed operations, precise talent matching, and full project transparency ensure unmatched data quality at scale. Trusted by innovators like Databricks and ServiceNow - and backed by NVIDIA, Dell Technologies Capital, Databricks Ventures, Cox Enterprises, and Lionel Messi’s Play Time VC - SuperAnnotate is proud to be the top-ranked AI data company on G2 for multiple consecutive years, including 2025. The Impact You’ll Make As a Strategic Operations Manager of Marketplace Growth, you will own the performance of our contractor activation funnel, from initial qualification through onboarding and first project assignment. Your job is to ensure qualified experts move through this process quickly, smoothly, and at high conversion rates. You will identify where candidates drop off, where internal handoffs slow down, and where manual processes create delays. Then, you’ll fix them. That means building clear metrics, introducing automation, standardizing workflows, and partnering cross-functionally to remove bottlenecks. Your goal is simple: increase activation rates, reduce time-to-deployment, and make our marketplace scale reliably - even during demand spikes, without adding operational overhead. This is a hybrid opportunity based in our San Francisco office. What You’ll Do • Own the performance of the contractor activation funnel from qualification through onboarding and first project deployment. • Identify and fix drop-off points: Diagnose where qualified experts stall or experience delays, then implement solutions that increase activation rates. • Design standardization and automation that eliminates manual workflows and bottlenecks. • Track and improve key metrics: stage-to-stage conversion, time-to-activation, and throughput. • Partner cross-functionally with Marketplace, Service Operations, Product, and leadership to qualify and activate large-scale contractor workforces across 50+ domain categories. • Build and manage strategic sourcing partnerships, holding partners accountable to quality and conversion benchmarks. • Develop and test new ideas to accelerate contractor activation. What You’ll Bring • 3-6 years of experience in program management, business operations, or a strategy-to-execution role. • You’ve proven yourself in a rigorous, high-performance setting, whether academic, professional, or entrepreneurial, and have a track record of pushing through complexity to deliver results. • Experience or strong interest in marketplace dynamics, talent acquisition, or high-volume workforce operations. • Ability to translate complex requirements into clear, data-driven plans and measurable outcomes. • Strong interest in AI Nice To Have • Experience in strategy consulting or BizOps at a high-growth startup. • A strong understanding of the AI data infrastructure landscape and the LLM/GenAI ecosystem. Only shortlisted candidates will be contacted for an interview! Equal Opportunity We are an equal-opportunity employer and value diversity at our company. At SuperAnnotate diversity means to us making an effort to reflect the many experiences and identities of the outside world, and treating each other with fairness and without bias. Every day we foster an environment where people of all backgrounds not only belong, but excel to succeed as a company and grow together. We offer equal opportunity regardless of sex, sexual orientation, national origin, color, race, age, marital status, disability, gender identity, veterans and more.