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Mid LevelFull-timeGo
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an enthusiastic Customer Success Specialist to join Sylndr and enhance customer experiences. This role involves being the voice of the company, celebrating customer successes, empathizing during challenges, and resolving complex issues to create a fantastic car buying experience.
Key Responsibilities
- →Coordinate with different teams to solve issues promptly
- →Handle all customer inquiries completely and accurately
- →Resolve and manage customer complaints to their satisfaction
- →Use customer service skills to optimize each customer interaction
- →Apply training skills to call scripts and communication processes
- →Complete necessary documentation for transactions
- →Alert supervisors of issues requiring escalation
- →Maintain confidentiality of customer data
- →Reach targets for transaction types
- →Participate in training and team meetings
Requirements
- ✓High sense of commitment and discipline
- ✓Strong quality and precision in duties
- ✓Experience in a customer service role
- ✓Self-starter attitude
- ✓Ability to identify customer needs
- ✓Skill in organizing and communicating information clearly
- ✓Positive and professional customer-oriented attitude
- ✓Ability to articulate voice and tone
- ✓Telesales skills are a plus
- ✓6 months of experience, mostly in call center/customer service
