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Mid LevelFull-timePythonRustGitAI
Salary Range
$72,250 - $97,750 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager to join our team at Teachable. This role focuses on driving customer adoption and engagement through effective onboarding strategies.
Key Responsibilities
- →Own and lead the end-to-end onboarding and customer activation strategy
- →Develop, implement, and optimize onboarding frameworks and workflows
- →Define, analyze, and refine key success metrics
- →Collaborate cross-functionally with Sales, Customer Success, Product, and Marketing teams
- →Advocate for customers’ long-term success and growth
- →Standardize onboarding processes while maintaining flexibility
- →Drive customer engagement through strategic conversations and personalized recommendations
- →Provide strategic input to product development based on customer feedback
- →Train, mentor, and influence teams across the organization
- →Present regular reports and insights to executive leadership
Requirements
- ✓5+ years of experience in customer success or lifecycle management
- ✓Fluency in English in a professional/working proficiency
- ✓Proven track record of designing and executing scalable onboarding strategies
- ✓Autonomous self-starter with strong ownership mentality
- ✓Deep analytical skills and proficiency in leveraging data
- ✓Excellent communicator and engaging presenter
- ✓Skilled in CRM platforms, automation tools, and SaaS workflows
- ✓Customer-obsessed with a strategic mindset
- ✓Collaborative team builder comfortable leading cross-functionally
- ✓Passionate about education, technology, and empowering creators
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