Senior Program Manager, Customer Success at TheNielsenCompany

TheNielsenCompany

Remote City, Remote, us·5h ago

Mid LevelFull-timeReactGit

Salary Range

$72,250 - $97,750 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a strategic, high-energy Program Manager to join Nielsen's Customer Experience Center of Excellence team. This role will play a critical role in improving customer satisfaction by acting as the connective tissue between Customer Experience, Technology, Sales, and overall Nielsen strategy.

Key Responsibilities

→Lead the end-to-end lifecycle of large-scale programs, ensuring they deliver on the promise of increased client satisfaction and operational efficiency.
→Drive the transition from legacy processes to modernized digital interfaces, ensuring global teams are trained and aligned.
→Act as the connector between CX, Product, IT, Sales, Technology, Operations, and external 3rd-party vendors to ensure seamless solution deployment.
→Maintain program roadmaps, manage budgets, mitigate risks, and provide high-visibility status updates to executive leadership.
→Manage 3rd-party technology vendors and consultants, including RFP participation, contract adherence, and holding external partners accountable to high-quality delivery milestones and SLAs.

Requirements

✓Relentless work ethic and a passion for turning innovative concepts into reality
✓Ability to tell a compelling story about the value delivered and the "why" behind the solution
✓Ability to think and react quickly; some communications are high priority with tight deadlines
✓Highly collaborative professional who thrives in complex, high-stakes landscapes and possesses the interpersonal art to navigate diverse perspectives and align ambitious stakeholders toward a unified goal
✓Ability to navigate ambiguity and evolving dynamics with a structured approach
✓Proactive, detail oriented, and independence working style to initiate and drive proactive full project initiatives
✓Strong project management skills to manage cross functional teams
✓Energetic, passionate, with an appetite to grow
✓Strong task orientation and independent problem solving skills
✓Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users
✓Strong relationship skills capable of developing, maintaining and growing internal and external strategic relationships across partners and functions