Senior Engineer M365 at thinkahead

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.  We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.  We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.  Primary Responsibilities • Architect, deploy, and optimise large-scale Microsoft 365 Modern Workplace solutions (5,000–150,000+ seats) • Serve as final escalation point for critical production incidents involving Intune, Autopilot, Windows 365 Cloud PC, Entra ID Conditional Access, Defender for Endpoint, and Teams • Provide advanced troubleshooting of device compliance, application deployment failures, provisioning issues, BitLocker recovery, and hybrid identity sync problems • Design and implement enterprise-grade Conditional Access policies, Intune configuration profiles, compliance policies, and Windows Update rings • Lead Autopilot migrations (on-prem ConfigMgr → full cloud Autopilot) and Windows 365 Cloud PC deployments • Build and maintain PowerShell/PnP/Graph API automation for tenant-wide governance and lifecycle management • Optimize Microsoft Teams environments (voice, meetings, governance, retention, data loss prevention) • Integrate and troubleshoot Defender for Endpoint, Defender for Office 365, and Microsoft Purview (Information Protection, DLP, Insider Risk) • Conduct performance and security reviews of Entra ID, SharePoint, and OneDrive configurations • Create and deliver technical runbooks, root-cause analysis reports, and proactive health assessments • Mentor mid-level engineers and contribute to the internal knowledge base and tooling • Participate in a 24×7 on-call rotation (with generous premium on-call compensation) Required Qualifications • 8+ years of progressive experience in Microsoft endpoint and cloud identity management • Expert-level knowledge of Microsoft Intune, Entra ID (Azure AD), Autopilot, Windows 365, and Co-management • Advanced PowerShell and Microsoft Graph API scripting (automation is a daily activity) • Proven track record in resolving complex, enterprise-scale Modern Workplace incidents • Deep understanding of Entra ID Conditional Access, MFA, identity protection, and privileged identity management • Hands-on experience with Defender for Endpoint advanced hunting, attack surface reduction, and ASR rules • Strong knowledge of Microsoft Teams administration (including Teams Phone / Direct Routing if certified) • Experience with large SharePoint Online migrations, sensitivity labels, and retention policies • Relevant Microsoft certifications required (at minimum two of the following): – MS-102: Microsoft 365 Administrator – MS-700: Managing Microsoft Teams – MD-102: Endpoint Administrator – SC-300: Identity and Access Administrator • Excellent communication skills and prior client-facing consulting or enterprise support experience Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. India Employment Benefits include: