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ManagerFull-timeRustReactGit
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Community Manager to join ThriveCart, the leading no-code sales platform for digital course creators and online businesses. This role involves owning the day-to-day health, engagement, and communication within the ThriveCart community, acting as the voice of the brand inside the community.
Key Responsibilities
- →Actively manage and engage with the ThriveCart community on a daily basis
- →Foster a welcoming, helpful, and professional environment aligned with ThriveCart’s brand values
- →Encourage meaningful discussion, participation, and peer-to-peer support
- →Consistently share product updates, roadmap highlights, timelines, and key dates with the community
- →Translate internal information into clear, customer-friendly posts
- →Ensure the community is always informed—no silence, no ambiguity
- →Serve as the voice of ThriveCart within the community
- →Communicate with clarity, empathy, and confidence, even during sensitive or high-traffic moments
- →Maintain a consistent tone and message that reflects ThriveCart’s brand standards
- →Plan, host, and moderate webinars, tech-ins, and community sessions
- →Coordinate agendas, speakers, and follow-ups to ensure smooth execution
- →Engage attendees during live sessions and drive post-event discussion within the community
- →Support basic affiliate communications within the community
- →Share affiliate-related updates, announcements, and key dates
- →Act as a liaison between affiliates and internal teams, escalating questions or issues when needed
- →Gather community feedback, questions, and sentiment
- →Surface recurring themes, concerns, and opportunities to internal teams
- →Advocate for the community while aligning with company goals
- →Work closely with product, support, marketing, and leadership teams
- →Coordinate announcements, launches, and updates to ensure alignment and accuracy
Requirements
- ✓Exceptional written communication skills with the ability to simplify complex information
- ✓Strong sense of brand voice, tone, and audience awareness
- ✓Highly organized and proactive—comfortable owning communication without being prompted
- ✓Naturally engaged, visible, and responsive
- ✓Calm, thoughtful, and confident under pressure, with strong interpersonal skills with the ability to build trust and credibility
- ✓Bachelor’s degree in Marketing, Communications, Business, or a related field (or equivalent practical experience)
- ✓3+ years of experience in community management, customer engagement, social media, or customer-facing roles
- ✓Experience managing online communities (SaaS, ecommerce, or creator-focused products strongly preferred)
- ✓Proven experience communicating updates, timelines, or announcements to a customer audience
