Senior Quality Assurance Analyst at Tide

Tide

India, Delhi NCR·4d ago

SeniorFull-timeRustAI

Salary Range

$13,260 - $17,940 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a Senior Quality Assurance Analyst to join our team at Tide. This role focuses on ensuring compliance and enhancing the sales performance of our products. You will play a key role in our first line of defense team, ensuring controls and policies are in place to mitigate risks and safeguard our members and business.

Key Responsibilities

→Understand Consumer Duty initiatives by ensuring QA activities promote fairness, transparency, and positive customer outcomes
→Conduct quality reviews of customer interactions, escalations, trends, and complaints to ensure alignment with company policies and regulatory standards
→Identify potential risks or breaches and provide actionable solutions to mitigate regulatory or reputational issues
→Deliver coaching sessions and actionable feedback to improve agent performance
→Create and deliver detailed monthly QA reports for senior stakeholders

Requirements

✓A minimum of 2+ years of experience in Quality Assurance or a related role
✓Expertise in QA responsibilities, with a solid understanding of risk, compliance, and sales within financial services
✓Knowledge of Consumer Duty and FCA regulatory frameworks in the UK
✓Familiarity with QA testing tools and methodologies
✓Comprehensive knowledge of financial services sales processes
✓Strong communication skills, with the ability to present insights and recommendations to stakeholders at all levels
✓Exceptional problem-solving and decision-making abilities, with a proactive and detail-oriented mindset
✓Expertise in enhancing QA scorecards to improve overall performance
✓Ability to analyze data and generate insights that drive continuous improvement
✓Excellent presentation skills to clearly communicate findings and recommendations
✓Skilled in providing coaching and feedback to support a high-performing sales team
✓Proficiency in Google Sheets, Microsoft Office, and Jira
✓Familiarity with Looker is a plus