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ManagerFull-timeRustGo
Salary Range
€70,000 - €95,000 /year
About the Role
We are looking for a Customer Success Manager to join our team at Riot, a cybersecurity awareness platform that helps organizations protect their employees through engaging, chat-based training. In this role, you will manage a portfolio of Enterprise clients in the Italian market, ensuring their satisfaction and driving retention and expansion.
Key Responsibilities
- →Own the long-term success of a portfolio of ~20 Enterprise clients (5,000+ employees)
- →Play a key role in launching and structuring the Italian Mid-Market segment
- →Drive retention by building strong, trust-based relationships and ensuring customers fully adopt our product
- →Actively drive expansion within your portfolio, contributing to a total net expansion target of $2.5M
- →Onboard and advise clients on best-in-class usage of our product
- →Prepare and lead strategic customer engagements, linking product value to renewal and expansion outcomes
- →Position yourself as a long-term cybersecurity partner, combining deep product expertise with a strong business mindset
- →Understand customer organizations, map stakeholders, and proactively surface growth opportunities
- →Work with Enterprise Account Executives to structure, influence, and close expansion deals
- →Help define and improve processes tailored to the Italian market
- →Provide continuous feedback to contribute to our go-to-market and Customer Success strategy in Italy
Requirements
- ✓Native in Italian, with full professional proficiency in English or French
- ✓5+ years of experience in a similar function within the tech industry
- ✓Experience working with Sales teams and influencing upsell and cross-sell motions in complex Enterprise environments
- ✓Advanced communication skills and ability to adapt to different audiences
- ✓Successful track record of implementing and deploying solutions for large accounts
- ✓Autonomous and driven, with a strong business and revenue mindset
- ✓Motivated by the mission of improving cybersecurity culture
- ✓Based in Paris or willing to relocate
Benefits
- ★Join a financially strong and highly capital-efficient company
- ★Contribute to a fast-moving environment with real growth
- ★Experience the energy of a collaborative team in our modern office in Le Marais, Paris
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