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ManagerFull-timeRustAWSGit
Salary Range
$115,600 - $156,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
TTEC Digital is seeking a Technical Account Manager to steward strategic client relationships and drive platform adoption across Amazon Connect and AWS-based contact center ecosystems. This role combines technical leadership with client partnership to deliver high-value Managed Services experiences.
Key Responsibilities
- →Serve as the primary post-sales point of contact, building trusted relationships with technical and operational stakeholders.
- →Ensure clients effectively adopt Amazon Connect and related AWS capabilities through proactive guidance and recommendations.
- →Oversee technical execution across incidents, enhancements, change requests, and environment stability.
- →Monitor platform usage, performance trends, and health indicators, providing recommendations to improve reliability.
- →Maintain clear communication of risks, action plans, and technical decisions while coordinating with engineering and support teams.
- →Support renewal readiness and long-term planning by optimizing and documenting client environments.
Requirements
- ✓Experience in Technical Account Management, Technical Program Management, or Solutions Consulting supporting cloud contact center platforms.
- ✓Working knowledge of Amazon Connect, AWS services, telephony/IVR, cloud operations, and modern CX architectures.
- ✓Fluency in English (reading, writing, and speaking) is a must-have.
- ✓Ability to translate client goals into actionable technical plans and lead cross-functional execution.
- ✓Strong communication, stakeholder management, and executive-level summarization skills.
- ✓Familiarity with Jira, ServiceNow, Microsoft Dynamics, or similar workflow/ITSM tools.
