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ManagerFull-timeRustAgileAI
Salary Range
$58,752 - $79,488 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
Vanta is seeking a Customer Success Manager to guide customers through their security and compliance journeys with our specialized solutions. You will play a pivotal role in helping customers achieve robust security and compliance outcomes while contributing to customer retention and business growth.
Key Responsibilities
- →Lead all post-sales activities for Vanta’s customers through onboarding, implementation, product expertise, renewal, and identify upsell opportunities.
- →Partner with Account Managers to drive renewal and expansion opportunities within your book of business.
- →Act as the voice of the customer within Vanta.
- →Serve as the point of contact for your customers and drive them to specific business outcomes on their timelines.
- →Become a product expert on Vanta and how our platform can be used to improve security posture through our compliance offerings.
- →Provide insightful technical answers and recommend the most efficient way for customers to achieve compliance using our platform.
- →Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors.
- →Influence Vanta’s strategy and product priorities to drive adoption and retention by being the voice of the customer.
- →Work cross-functionally to resolve customer business issues and work toward mutual goals.
Requirements
- ✓6+ years of experience in Customer Success at a SaaS company.
- ✓Extensive experience with high-end exposure to C-level executives, and the ability to build strong trusted relationships.
- ✓Providing top-notch account management and relationship building through various means.
- ✓Ability to be nimble and agile in an environment where shifting priorities should be expected.
- ✓Experience working in the security or compliance industry is preferred.
- ✓Possess clear and thoughtful communication skills, with strong critical thinking ability.
- ✓Be highly empathetic to customers, with a proven track record of long-term customer retention.
- ✓Experience with hitting retention targets and creating happy, healthy customers.
- ✓Possess the technical competency to understand Vanta’s software and build great relationships with highly technical customers.
- ✓Have stellar problem-solving chops, and an enthusiasm for making a large impact early on at a start-up.
- ✓Open to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact.
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