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Client Care Ops Consultant (Program Manager/Change Management) at Visa
VisaPasay City, PHILIPPINES, ph·3h ago
SeniorFull-timeAI
Salary Range
$14,586 - $19,734 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are seeking a Channel Strategy Consultant to join our Client Care Operations team. This role involves developing and implementing channel strategies that align with business needs, building strong business relationships, and leading projects to enhance operational efficiency and client satisfaction.
Key Responsibilities
- →Process Optimization – Assess workflows, identify inefficiencies, and design innovative solutions to streamline operations.
- →Intelligent Agent Development – Build or integrate autonomous AI agents, multi-agent systems, and automation workflows.
- →Change Management – Guide teams through technology adoption with clear training, communication, and rollout plans.
- →Clear Documentation & Presentation – Produce structured reports, process maps, recommendations, and technical summaries tailored to different audiences.
- →Project Management – Participate in, plan, manage, and execute initiatives from discovery through delivery, controlling timelines, risks, and resources.
- →Technical Problem-Solving – Translate business needs into technical requirements, evaluate solution options, and troubleshoot complex systems.
- →Data Literacy – Work effectively with structured and unstructured data, understanding quality and interpreting analytics to support decisions.
- →Stakeholder Management – Engage and align cross-functional leaders, managing expectations across teams.
- →Collaboration & Facilitation – Lead workshops, gather input, and foster consensus among diverse groups.
- →Executive Communication – Communicate complex ideas clearly and persuasively to senior leadership.
- →Adaptability & Continuous Learning – Work effectively with evolving tools and team needs while staying responsive in dynamic environments.
- →AI Strategy & Architecture – Understand LLMs, agent frameworks, and modern AI capabilities to guide design and implementation.
- →Business Acumen – Align solutions with organizational goals, financial considerations, and competitive context.
- →Creative Innovation & Ideation – Generate forward-thinking concepts, identify automation opportunities, and propose AI-driven enhancements that support and align with independent and shared organizational goals.
Requirements
- ✓Experience in developing and implementing channel strategies
- ✓Strong background in process optimization and automation
- ✓Proficiency in project management and technical problem-solving
- ✓Excellent data literacy and analytical skills
- ✓Ability to manage stakeholders and facilitate collaboration
- ✓Strong executive communication skills
- ✓Understanding of AI technologies, including LLMs and agent frameworks
- ✓Business acumen and creative innovation capabilities
- ✓This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
