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ManagerFull-timeRustGoAI
Salary Range
$57,120 - $77,280 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager to join our team at voize, a company that provides AI companions to nurses to free them from admin work. This role involves working with large care organizations to create sustainable value in a complex industry.
Key Responsibilities
- →Own a portfolio of "Enterprise" customers and act as their strategic partner
- →Lead multi-stakeholder implementations in regulated, real-world environments
- →Design and run train-the-trainer concepts that scale
- →Turn customer goals into measurable outcomes and value narratives
- →Anticipate risks early and navigate them calmly and proactively
- →Work closely with Product, Support and Sales to continuously improve how we deliver value
- →Contribute learnings, patterns and improvements back to the team
- →Partner with the Technical Support and Customer Training teams
Requirements
- ✓Enjoy complexity and don’t need everything to be perfectly defined upfront
- ✓Care deeply about the people you work with: customers and teammates
- ✓Balance empathy with structure and clarity
- ✓Think in systems, not just in individual accounts
- ✓Take ownership naturally and don’t wait to be told what to do
- ✓Can confidently communicate in German and English
- ✓C1+ level of German required for working with German-speaking customers
Benefits
- ★Fast-growing startup environment
- ★Open, collaborative culture with regular team events
- ★Stock options
- ★Generous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off-sites, and access to learning platforms such as Blinkist and Audible
- ★Flexible working hours and a good hybrid set-up
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