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Entry LevelFull-timeGo
Salary Range
$25,500 - $34,500 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Experience Agent to join our team at Whatnot, the largest live shopping platform in North America and Europe. This role is responsible for driving great user experience through order management, thoughtful problem-solving, and continuous improvement.
Key Responsibilities
- →Interact with buyers and sellers with a customer-first attitude, ensuring a positive experience
- →Resolve all customer issues regarding payments, orders, shipments and general questions with a high quality, and in a timely manner
- →Become an expert in Whatnot’s product, processes and systems to drive positive outcomes for our users
- →Work with other departments to troubleshoot, research and resolve open questions
- →Seek out opportunities to eliminate repeat contacts and improve the overall customer experience
Requirements
- ✓A bachelor’s degree (Graduating in Dec 2025 or by Summer 2026) in any field or equivalent practical experience
- ✓Strong communication skills, you can explain things clearly and compassionately
- ✓A customer-first attitude and a desire to solve problems with ownership
- ✓Ability to multitask and learn new systems quickly
- ✓A team player mindset with a drive to improve processes
- ✓Internship or part-time experience in customer service, retail, hospitality, or support is preferred
- ✓Exposure to support tools (e.g., Zendesk, Intercom) is a plus
- ✓Weekend availability required
Benefits
- ★Generous Time off Policy
- ★Health Insurance options including Medical, Dental, Vision
- ★Work From Home Support
- ★Care Benefits
- ★Retirement; 401k offering for Traditional and Roth accounts in the US
- ★Parental Leave
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