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ManagerFull-timeRust
Salary Range
$115,600 - $156,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an Operations Manager to join Wheely's New York launch team. This role will play a key part in bringing Wheely's premium ride-hailing service to the New York market, focusing on operational execution and chauffeur management.
Key Responsibilities
- →Own day-to-day operational execution for the market, including chauffeur supply growth, onboarding and training, retention, and incentives
- →Establish and evolve the local operating model, translating global strategy and standards into effective local execution
- →Use data to identify operational risks and opportunities, and design initiatives with clear, measurable impact
- →Lead Wheely NYC’s growing operations team, creating a culture of high performance and engagement
- →Partner with product teams to influence feature development and improve operational tooling
- →Oversee operational readiness for launch and early growth, ensuring consistent service quality and reliability
- →Serve as a senior point of contact for chauffeurs and key external stakeholders
- →Ensure compliance with applicable local regulations and licensing requirements
Requirements
- ✓3+ years of experience building, launching, or scaling operations in a fast-paced tech environment
- ✓Background in top-tier management consulting or hands-on operational roles
- ✓Experience in marketplace or platform businesses, particularly in on-demand services
- ✓Demonstrated ability to build teams, processes, or operating models from the ground up
- ✓MBA or other advanced degree with a focus on business, operations, analytics, or strategy
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