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ManagerFull-timeRustMachine LearningGitGoAI
Salary Range
$150,000 - $175,000 /year
About the Role
We are looking for a Strategic Customer Success Manager to join Windfall’s team. This role is responsible for the health, retention, and expansion of the company’s largest and highest-value accounts. You will serve as the client's primary strategic partner, driving executive-level alignment and maximizing their lifetime value and overall partnership with Windfall.
Key Responsibilities
- →Deliver value for customers by enabling them to use Windfall’s solution to meet their business objectives
- →Identify new opportunities within accounts, including potential for increased sales, enhanced analytics, and broader marketing initiatives
- →Develop and execute a comprehensive Account Growth Strategy to increase usage, adoption, and revenue
- →Lead Executive Business Reviews with client C-level/SVP sponsors, focused on quantifiable ROI and future strategic objectives
- →Own end-to-end customer experience, including onboarding, product adoption, and growth
- →Proactively manage relationships within customer teams, adapting to team changes
- →Serve as a trusted advisor, translating Windfall's data intelligence into high-impact business outcomes
- →Develop internal playbooks and customer-facing content
- →Develop and implement processes to enhance customer engagement and satisfaction
- →Lead strategic initiatives and influence the Customer Success roadmap
- →Partner with other departments on internal enablement, webinars, and documentation
- →Validate and enhance Windfall's offerings through product feature requests and feedback
Requirements
- ✓Bachelor’s degree
- ✓At least 8 years of experience in analytical, customer-facing roles, with 3+ years managing Strategic, Enterprise, or Global accounts in B2B SaaS/Data
- ✓Experience managing a book of business of at least $3M in ARR
- ✓Experience developing strategic success plans and orchestrating cross-functional dynamics
- ✓Exceptional forecasting acumen and operational rigor
- ✓Demonstrated success with navigating large organizations, driving adoption and expansion
- ✓Deep understanding of how data intelligence impacts go-to-market strategies
- ✓Established track record of building relationships with Directors, VPs, and C-level executives
- ✓Passion for learning
- ✓Experience with CRMs (ideally Salesforce or HubSpot)
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