Associate Account Manager - ShareGate at Workleap

About the Role

We are looking for a driven and passionate individual to join our team as an Associate Account Manager at Workleap. In this role, you will own the renewal and expansion of a portfolio of small and medium business (SMB) customers by building strong relationships and delivering the right solutions to support their goals.

Key Responsibilities

• →Own and manage a portfolio of small and medium business (SMB) customer accounts throughout the renewal and expansion cycle.
• →Build strong, consultative relationships with customers by acting as a trusted advisor and proactively engaging outside of renewal periods to reinforce ShareGate’s value.
• →Nurture post-onboarding relationships to drive customer satisfaction, retention, and long-term growth.
• →Identify renewal risks, expansion, and upsell opportunities through discovery conversations and ongoing customer engagement.
• →Act as the primary point of contact for SMB customers on contracts, billing, and high-level guidance, escalating complex situations when needed.
• →Develop and maintain a strong understanding of ShareGate’s value, features, and positioning within the Microsoft 365 ecosystem to confidently support customer conversations.
• →Leverage CRM and engagement tools to track customer health, manage pipeline, plan touchpoints, and maintain accurate account data.
• →Collaborate with technical support and product teams to support demos, address risk, and improve customer outcomes.
• →Stay informed on product updates and market trends to deliver relevant, value-driven insights to customers.
• →Continuously learn, experiment, and contribute to improving internal processes, playbooks, and customer engagement strategies.