Loading...
Mid LevelFull-timeRustAI
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Experience Specialist to join our team at Xero. This role focuses on providing high-quality support and guidance to customers, helping them navigate their queries quickly and efficiently.
Key Responsibilities
- →Provide high-quality support and guidance through various channels
- →Help users navigate their queries quickly and efficiently
- →Proactively reach out to customers and simplify complex information
- →Utilize modern tools and technology, including Generative AI, to enhance customer support
- →Manage and resolve customer cases using platforms like Salesforce
Requirements
- ✓Experience from a service environment with service levels and quality targets
- ✓Clear, concise, and authentic communication style
- ✓Confidence to make proactive outbound calls and self-manage daily tasks
- ✓Growth mindset and readiness to learn and build knowledge
- ✓Team player who proactively assists others and builds relationships
- ✓Proficiency with IT tools like Microsoft Office or Google Suite
- ✓Experience with accounting systems or case management tools is a bonus
Free to sign up. Takes 30 seconds.
