Distribution Sales Operations Specialist at XPPower2

Position Overview The Distribution Sales Operations Specialist plays a critical role in supporting North American distribution partners by coordinating product availability, managing Salesforce activities, analyzing sales and backlog data, and ensuring accurate distributor-facing information. This role serves as a key operational link between Sales, Customer Support, Supply Chain, and Distribution partners, ensuring timely execution, data integrity, and a high level of distributor satisfaction. Distribution & Customer Support • Provide day-to-day sales and customer service support for distribution accounts, serving as a backup resource for distribution-related inquiries. • Partner closely with Sales and Customer Support teams to resolve order, availability, and delivery-related issues. • Log, manage, and track distributor and customer complaints in Salesforce, including documentation, corrective action (CAPA) coordination, and follow-up.Sales Operations & Coordination • Expedite product availability by coordinating with XP Power buyers and factory planners to address constraints and prioritize distributor needs. • Support Inside Sales activities as needed, including order status updates and issue escalation. • Facilitate North America Salesforce lead management, including lead assignment, coordination, and routing of Rest of World (ROW) leads.Data Analysis & Reporting • Generate, maintain, and distribute weekly and monthly distribution, backlog, and sales reports using SAP S/4 and Salesforce. • Perform data analysis and reporting using Microsoft Excel, including pivot tables, XLOOKUP, and data reconciliation between systems. • Identify trends, gaps, and inconsistencies in sales and backlog data and communicate findings to Sales and Operations leadership.Distributor Enablement & Content Management • Manage and maintain distributor website content to ensure accuracy of product data, images, lead times, pricing, and availability. • Coordinate updates with internal stakeholders to ensure distributors have current and compliant product information. • Support distributor enablement by improving data quality and visibility across systems and channels.