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Mid LevelFull-timeRustMachine LearningAI
Salary Range
$72,250 - $97,750 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Technical Account Manager to join our team at Zilliz, a fast-growing startup developing the industry's leading vector database for enterprise-grade AI. This role involves leading customer-facing technical engagements throughout the pre-sales and post-sales lifecycle.
Key Responsibilities
- →Lead customer-facing technical engagements throughout the pre-sales and post-sales lifecycle, including discovery, solution architecture, technical demonstrations, POCs, and production deployments.
- →Partner closely with Sales teams to articulate technical value propositions, address customer requirements, and remove technical barriers to adoption.
- →Design and recommend scalable, secure, and high-performance architectures tailored to enterprise customer environments.
- →Develop and standardize repeatable processes, best practices, and reference architectures to improve delivery efficiency and consistency across customer engagements.
- →Create and maintain technical enablement materials, such as tutorials, solution guides, white papers, and tooling, to support both customers and internal teams.
- →Act as a technical liaison between customers and product/engineering, providing structured feedback and influencing product roadmap decisions.
- →Build long-term, trusted relationships with key customers and user communities, identifying expansion opportunities and driving deeper adoption.
- →Support customers end-to-end, from initial evaluation and trial through production rollout and ongoing optimization.
Requirements
- ✓Bachelor’s degree or above in Computer Science, Information Technology, or a related field.
- ✓5+ years of experience in a customer-facing technical role such as Sales Engineer, Solutions Architect, Pre-Sales Engineer, or DevOps/Infrastructure Engineer supporting enterprise software.
- ✓Strong understanding of cloud-native architectures, distributed systems, databases, and modern data or machine learning platforms.
- ✓Hands-on experience explaining complex technical concepts clearly to both technical and non-technical stakeholders.
- ✓Experience engaging with open-source technologies and communities, with a solid understanding of open-source principles and collaboration models.
- ✓Familiarity with the Japan enterprise technology landscape and customer environment is a strong plus.
- ✓Fluent in Japanese, both written and verbal.
- ✓A proactive, collaborative team player with a strong sense of ownership and accountability.
- ✓Startup mindset: comfortable with ambiguity, eager to build from scratch, and motivated to improve processes rather than wait for them to exist.
- ✓A fast learner who enjoys solving complex problems, balancing thoughtful analysis with decisive action in a fast-paced environment.
