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ExecutiveFull-timeRustAI
Salary Range
$202,300 - $273,700 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Head of Sales Operations to join Zopa, a leading peer-to-peer lending company that launched Zopa Bank in 2020. This newly shaped role will build the operational engine that underpins our commercial organisation, ensuring sales teams are enabled through clear processes, trusted data, effective tool configuration and integrations, scalable automation, and insight-driven decision-making.
Key Responsibilities
- →Set the vision for Sales Operations across Zopa’s Retail Finance & Payments business, creating consistent ways of working that still support different sales motions.
- →Lead and grow a small Sales Ops team, embedding strong operating rhythms and a continuous improvement mindset.
- →Own and optimise end-to-end commercial workflows from lead sourcing and multi-channel outreach through to contract, onboarding, integration and live merchants.
- →Remove friction and bottlenecks across Sales, Marketing, Product, Engineering, Compliance, Finance and Operations to reduce time-to-live and improve the merchant experience.
- →Own and evolve the sales technology stack, including configuration, integrations, automation, lead routing, data quality and governance.
- →Build executive-level dashboards and reporting across pipeline health, forecasting, funnel performance, onboarding progress and commercial ROI.
- →Coach teams on best practice and drive strong adoption of tools and processes as we scale.
Requirements
- ✓Strong background in Sales Ops / Rev Ops / commercial process design within fintech, payments, SaaS or a similarly regulated environment.
- ✓Hands-on experience with CRM platforms (e.g., HubSpot and/or Salesforce), including integrations, automation, and data structures.
- ✓Proven track record improving B2B or merchant-led sales and onboarding workflows.
- ✓Analytical and structured, comfortable using data to diagnose issues and influence decisions at team and leadership level.
- ✓Confident operating in fast-changing environments, building scalable foundations where processes are still evolving.
- ✓Strong stakeholder management across commercial and technical teams; able to align priorities and get things shipped.
- ✓Experience leading small teams and/or delivering through others.
- ✓Bonus: familiarity with AI sales tooling and/or some code-level competency; experience partnering closely with risk, compliance, onboarding or ops.
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