Jobs → Customer Support → ServiceNow Engagement Manager

About the Role We are seeking a ServiceNow Engagement Manager to lead large-scale implementations and digital transformation programs. Key Responsibilities • Lead large-scale ServiceNow implementations and digital transformation programs • Manage engagement governance, budgeting, risk management, and executive stakeholder management • Direct cross-functional and geographically distributed teams Requirements • 8+ years of experience in consulting, professional services, or enterprise technology delivery • Proven experience leading large-scale ServiceNow implementations • Strong expertise in engagement governance, budgeting, risk management, and executive stakeholder management • Experience managing cross-functional and geographically distributed teams • Knowledge of ServiceNow Now Create methodology and SPM • CSA and CIS certifications are highly desirable • Exposure to Generative AI, Agentic AI, and ServiceNow Now Assist is a plus, but not mandatory