Client Delivery Operations - Patient Access Coordinator – AI Agents (US Healthcare) at 100ms

Bengaluru·2d ago

Mid LevelFull-timeAI

About the Role

We are hiring an Operations Specialist to run AI-driven appointment scheduling and patient coordination for a U.S. healthcare provider. This role focuses on daily execution across AI call dashboards and EHR systems, ensuring accurate updates and reliable reporting while reducing administrative delays in patient care.

Key Responsibilities

→Create, update, and monitor appointments in EHR systems based on AI and manual inputs
→Ensure correct provider, time slot, visit type, and no duplicate bookings or conflicts
→Review EHR profiles for insurance eligibility, medication, and demographic updates
→Process AI call dashboard outputs, interpret appointment intent, and escalate ambiguous cases
→Send patient confirmation outreach via email or text and document outcomes
→Maintain daily trackers, flags, and end-of-day status reporting with zero misses
→Support weekly audits by keeping documentation clean, consistent, and complete

Requirements

✓3+ years of experience in U.S. healthcare operations including patient intake and benefits verification
✓Strong hands-on experience working in EHR systems with an ownership mindset
✓Experience in U.S. healthcare scheduling, patient access, care coordination, or contact center operations
✓Extremely detail-oriented with proven ability to hit SLAs in high-volume queues
✓Strong English communication skills and comfort documenting outcomes clearly
✓Comfortable working with dashboards, SOPs, and structured reporting
✓Familiarity with HIPAA basics, PHI handling, and call documentation standards
✓Willingness to work shifts overlapping U.S. business hours as required