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Mid LevelFull-time
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a highly motivated Technical Customer Support Representative to join our growing team at 12twenty. This role focuses on resolving complex technical issues and providing excellent customer service.
Key Responsibilities
- →Efficiently manage and resolve a high volume of technical support tickets
- →Provide friendly, professional customer service while troubleshooting issues related to APIs, SSO, and data integration
- →Learn and master new tools quickly to stay current with evolving product offerings
- →Collaborate with internal teams to escalate and resolve complex technical issues
- →Work closely with junior technical account managers to build a seamless support process
Requirements
- ✓2-3 years of experience in a technical support role, ideally in a tech company
- ✓Strong technical aptitude with experience handling APIs, SSO, and data integrations
- ✓Excellent communication skills with the ability to translate technical details into clear, customer-friendly responses
- ✓Ability to manage high ticket volume while maintaining a personable and customer-centric approach
- ✓Growth mindset with a passion for learning new tools and technologies
- ✓Experience in higher education support is a plus but not required
