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Mid LevelFull-timeRustAgileAIAPI
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an Application Support Specialist to join Sedna, a company revolutionizing global trade with its AI-powered platform. This role involves delivering world-class support to customers by troubleshooting issues and resolving software-related problems.
Key Responsibilities
- →Handle incoming customer requests by triaging and ensuring timely resolution
- →Identify, analyze, and document trends in customer issues
- →Reproduce bugs for product development teams
- →Resolve common API errors by interpreting logs and working with technical teams
- →Create positive customer experiences through personalized responses
- →Test new features and bug fixes, providing valuable customer feedback
- →Facilitate seamless support issue handoffs across regions and time zones
- →Create comprehensive knowledge articles to enhance customer support
- →Stay informed of product features and changes to provide accurate support
Requirements
- ✓2+ years of experience in customer support for a software company
- ✓Ability to speak and write in English at a business level
- ✓Passion for technology with the ability to articulate technical processes
- ✓Strong problem-solving and resourcefulness skills
- ✓Customer-focused approach with active listening and empathy
- ✓Professional communication skills, both verbal and written
- ✓Proactive ownership and sound judgment in problem-solving
