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Mid LevelContractMachine LearningAI
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
SuperAnnotate is seeking a proactive and service-oriented IT Support Specialist to join our team. This role involves providing day-to-day technical support, maintaining IT systems, and ensuring smooth operation of software and hardware environments across the organization.
Key Responsibilities
- →Provide first- and second-line IT support for employees, resolving hardware, software, and network issues
- →Support and maintain Mac, Windows, and Linux operating systems
- →Troubleshoot networking issues related to TCP/IP, routing, VLANs, VPNs, and Wi-Fi
- →Manage and support cloud-based productivity tools such as Google Workspace, Microsoft 365, Slack, and other SaaS platforms
- →Administer user accounts, access permissions, and device provisioning/deprovisioning
- →Assist with IT onboarding and offboarding processes
- →Monitor and maintain physical office IT infrastructure, including security systems
- →Document issues, solutions, and IT procedures
- →Collaborate with internal teams and external vendors as needed
Requirements
- ✓Minimum 1–2 years of experience in IT support, helpdesk, or a similar role
- ✓Hands-on experience with Mac, Windows, and Linux environments
- ✓Solid understanding of networking fundamentals (TCP/IP, routing, VLANs, VPN, Wi-Fi)
- ✓Familiarity with cloud and SaaS tools (Google Workspace, Microsoft 365, Slack, etc.)
- ✓Experience managing SaaS applications, user accounts, and access controls
- ✓Familiarity with physical office security systems (badge access, cameras)
- ✓Strong troubleshooting, problem-solving, and multitasking skills
- ✓Excellent communication skills and a service-oriented mindset
