Senior Customer Success Manager, Enterprise (North Central) at Abnormalsecurity

Abnormalsecurity

Remote - USA·7h ago

SeniorFull-timeRustAI

Salary Range

$66,300 - $89,700 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a Customer Success Manager to independently manage strategic customer relationships and ensure long-term value realization across a portfolio of mid-market and enterprise accounts. This role involves leading success planning, driving adoption and engagement, and mitigating risk while collaborating with various teams.

Key Responsibilities

→Manage strategic customer relationships post-sale, focusing on adoption, retention, and value delivery
→Deliver outcome-oriented QBRs/EBRs and lead success planning to align customer goals with platform capabilities
→Drive platform adoption and feature engagement through best practices, enablement, and education
→Monitor account health using data-driven insights; proactively identify risks and lead mitigation efforts
→Resolve complex escalations with timely, clear communication
→Collaborate with Sales, Engineering, and Support to influence renewal and expansion outcomes
→Represent the customer voice internally, providing structured feedback to Product and other teams

Requirements

✓8+ years of experience in enterprise SaaS, with at least 3 years in Customer Success, TAM, or support roles
✓Proven track record managing complex customer relationships, including executive-level stakeholders
✓Strong communication, analytical, and problem-solving skills with an emphasis on delivering measurable outcomes
✓Technical familiarity with internet and networking technologies
✓Proficiency in CRM and support tools such as Salesforce and Jira
✓Bachelor’s degree in a technical field or equivalent professional experience