Loading...
ManagerFull-timeAI
Salary Range
$78,336 - $105,984 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are seeking a dynamic and detail-oriented Account Specialist to join our team. This role is operationally focused and involves troubleshooting, client enablement, and acting as a liaison between clients and internal teams including sales and operations. You will play a critical role in ensuring our clients have a smooth and successful experience with Airwallex.
Key Responsibilities
- →Assist clients in understanding and utilizing our products and services effectively
- →Act as the primary point of contact for client escalations and ad-hoc issues
- →Work closely with the client, account manager and internal teams to identify customer needs
- →Provide support for operational tasks and ensure that processes are followed efficiently
- →Build and maintain strong relationships alongside the AM team to foster long-term partnerships
Requirements
- ✓Bachelor’s degree or above
- ✓At least 1-2 years experience in customer service or sales support environment
- ✓Start-up & Fintech experience is preferred
- ✓Proven experience in managing client communication and escalations
- ✓Strong verbal and written communication in both English and Chinese is required
- ✓Strong problem-solving and communication skills
- ✓Ability to work collaboratively in a fast-paced environment
- ✓Attention to detail and the ability to multitask, prioritize, and meet deadlines
- ✓Familiarity with Salesforce, and Google Suite is a plus
