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DOD Customer Success Manager - Top Secret Clearance (McLean, VA) at Appian
AppianMcLean, Virginia·2w ago
ManagerFull-timeRustAWSAgileAI
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager to join our team at Appian. You will serve as a strategic advisor to help companies transform their businesses through process applications built on Appian’s software platform with innovative technologies like AI, robotic automation, and Data Fabric.
Key Responsibilities
- →Uncover and shape each customer’s desired goals, translate these objectives into actionable plans, and drive execution with the customer.
- →Drive adoption by empowering clients to become more self-sufficient with building and managing Appian applications.
- →Identify opportunities for Appian to reach the client’s business goals and articulate business value cases for additional investment.
- →Identify and remove barriers to successful adoption and expansion of the customer’s use of Appian software.
- →Establish yourself as a strategic partner and trusted advisor with key client stakeholders.
- →Monitor account health to ensure customer satisfaction and identify opportunities for impactful intervention.
Requirements
- ✓Bachelor’s degree, ideally in a technical field.
- ✓5+ years of experience in technology consulting, success management, or advisory services.
- ✓Proven ability to act as a trusted advisor and drive measurable business value for customers.
- ✓Experience implementing, configuring, deploying, or testing enterprise technology solutions (SaaS/PaaS).
- ✓Strong understanding of system integration, data architecture, or enterprise architecture.
- ✓Excellent consulting, communication, and presentation skills with executive and technical audiences.
- ✓Strong organization and project management skills with close attention to detail.
- ✓Experience with agile software development practices.
- ✓Willingness to travel up to 25–50%.
Benefits
Comprehensive benefits package including health coverage, Employee Assistance Program (EAP), life and disability insurance, Employee Stock Purchase Program (ESPP), retirement/pension plan, wellness dollars, tuition reimbursement, and family-forming benefits.
