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Mid LevelFull-timeGitGoAI
Salary Range
$102,000 - $138,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a technically savvy professional who can deliver exceptional support services to our customer base. This role involves working closely with R&D, Customer Success, and Product Teams to influence product evolution through valuable feedback.
Key Responsibilities
- →Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, and issue resolution and communication.
- →Serve as point of contact on customer escalations and ensure customer issues are resolved meticulously.
- →Work with AppsFlyer’s R&D and product teams on escalations and product enhancement requests.
- →Enrich our client Knowledge Base with relevant technical information.
- →Create and lead support improvement processes across the company.
- →Provide product feedback and insights to the business and R&D teams.
- →Manage various internal projects, such as training and ensuring support readiness for new feature releases.
- →Being a technical account manager for select VIP customers, working closely with the sales and business teams.
Requirements
- ✓Passion for solving customer issues in a fast-paced environment
- ✓At least 3 years of experience with technical support / QA / data analysis / development / technical account management
- ✓Experience in SQL querying and managing data
- ✓Fluent in English
- ✓Structured and process-oriented
- ✓Mature communication skills that can smoothly handle communications between client, internal business teams, and R&D teams
- ✓Ability to learn new technologies quickly
- ✓Multitasking and ability to work independently
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