Loading...
Mid LevelFull-timeAWSAI
Salary Range
$56,100 - $75,900 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
The Compliance Team works to protect Square, Square Sellers, and enable safe growth across our ecosystem. Square’s APAC Transaction Monitoring Team is looking for an operations team member to assist with compliance tasks within the merchant commerce space.
Key Responsibilities
- →Conduct analysis of customer and transactional activity to identify potential non-compliance
- →Monitor and action compliance queues and cases promptly and effectively
- →Make decisions on cases using applicable policies and escalate issues appropriately
- →Maintain or exceed established service level agreements (SLAs) and guidelines
- →Communicate professionally and clearly with customers when further information is required
- →Manage internal escalations through multiple channels
- →Collaborate with corporate partners to ensure the effectiveness of compliance monitoring activities
- →Assist in the development and review of Compliance policies and programs
- →Participate in and contribute to compliance projects and ongoing program enhancements
- →Advocate for customers and suggest improvements to Square processes and products
- →Engage proactively in team planning, meetings, and activities
- →Foster a positive team environment and support the overall success of the compliance function
Requirements
- ✓Minimum 2 years of experience in Compliance or Compliance Operations
- ✓Experience working in a finance, risk, or related environment
- ✓Excellent verbal and written communication skills in both Japanese and English
- ✓Strong operations mindset, with proven ability to manage time-sensitive directives
- ✓Demonstrated ability to thrive in a fast-paced, dynamic environment
- ✓Strong research, analytical, and investigative abilities
- ✓Experience working in a customer-focused environment
- ✓Demonstrated desire to improve the customer experience
- ✓Passion for Square’s mission and a strong interest in the technology industry
- ✓Based in Japan
Benefits
- ★Remote work
- ★Medical insurance
- ★Flexible time off
- ★Retirement savings plans
- ★Modern family planning
Free to sign up. Takes 30 seconds.
