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Mid LevelFull-timeAWSGoAI
Salary Range
$72,250 - $97,750 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
Global Seller Onboarding Specialists manage the final stages of the sales funnel, working with Australian merchants to drive deals through to activation and accelerate the onboarding process. This role involves project-managing the onboarding stage, guiding sellers through their journey, and ensuring they are optimally scoped, educated, set up, and trained to leverage Square's platform.
Key Responsibilities
- →Provide world-class onboarding and implementation experiences for Square's sellers
- →Perform against the onboarding process and training curriculum to hold merchants accountable to a go-live timeline
- →Identify and address potential obstacles during the onboarding process
- →Maintain expertise in Square's platform and ecosystem
- →Serve as an ecosystem expert across all product suites and integrations
- →Develop and maintain internal and external training collateral
- →Create and manage multiple projects across many merchants
- →Develop relationships with teams within Sales, Account Management, Customer Success, Engineering, and Product
- →Perform data entry and migration functions as part of the onboarding process
Requirements
- ✓BA/BS degree, preferably
- ✓3+ years of experience in a customer-facing role
- ✓An infectiously positive attitude and desire to perform at a high level
- ✓Bias for action; performance driven with the confidence to operate independently
- ✓Ability to thrive within ambiguity and operate independently
- ✓Ability to support multiple cross-functional initiatives simultaneously
- ✓Strong time management and excellent written & verbal communication skills
- ✓Proven track record of success in delivering complex projects in the technology industry
- ✓An ability to learn quickly as new products and organizational changes are released
- ✓Previous Project Management experience is a plus
- ✓Experience in POS, Payments or Tech industries is a plus
- ✓Experience in hardware installation and network configuration is a plus
