Sales Manager, SMB at chownow

Are you a proven SMB sales leader with a track record of consistently hitting (and beating) goal in high-velocity environments? Do you thrive on coaching, accountability, and building teams that execute with rigor? If so, this is a pivotal opportunity to help scale ChowNow’s SMB sales engine. About Us: ChowNow is one of the leading players in off-premise restaurant technology. As takeout becomes a vital revenue stream for independent restaurants, our platform helps owners focus on what they do best—serving great food—by offering solutions across the entire digital dining experience. From building branded websites and mobile apps, to powering online orders, managing menus, consolidating delivery, and running targeted marketing, we give restaurants the tools to grow on their own terms. We support over 20,000 restaurants across North America, helping process $1B+ in gross food sales while saving our partners over $700M in third-party commission fees. Through our white-label ordering solutions, a growing demand network (including Google, Yelp, Apple, and Snap), and a diner-friendly marketplace, we empower independent restaurants to own their customer relationships and avoid inflated pricing and fees charged by 3rd party delivery apps like Uber and Doordash.  Founded in 2012, we’ve navigated rapid growth and transformation—from startup roots through the pandemic boom—and are now beginning an exciting new era under our CEO, Kanika Soni. As we evolve with new leadership and cutting-edge tools, we’re deepening our commitment to helping local restaurants thrive in the digital economy. About the Position: As a Sales Manager, Small and Medium sized Business (SMB), you will lead a team of Account Executives focused on high-velocity acquisition of independent restaurants. This role is ideal for a hands-on leader who has personally sold in SMB, understands volume-driven sales motions, and has consistently delivered results as a people manager. You’ll be responsible for driving predictable revenue, developing top talent, and reinforcing a disciplined, metrics-driven sales culture. This position will report to our Vice President of Sales. And will manage a team of SMB Account Executives.  This is a remote role based in the United States. Please note: ChowNow is not eligible to employ in every state and the recruiting team will confirm location and eligibility before moving past initial stages. WHAT WE LOVE ABOUT YOU: You put restaurants first. You deeply understand the importance of local restaurants and put them at the center of everything you do. You aim to help them not only survive but thrive. You celebrate diversity. You recognize that diversity and inclusivity matter. You’re committed to progress, which means everyone gets the support and resources they need, no matter who they are.  You have an ability to listen to other team members' ideas and can thrive in an environment that embraces individuality. Everyone’s voice counts. You raise your hand. You consistently go above and beyond what is asked of you. You help your peers accomplish their tasks while also excelling at accomplishing your own. When you have a smart idea, you raise your hand and share it. You keep reaching. You set clear ambitious goals. You don’t allow yourself to become complacent with where you’re at and what you’ve done, so you seek out new opportunities and challenges. Responsibilities Include: • Leading, coaching, and developing a team of SMB Account Executives in a high-velocity sales environment • Driving consistent performance against weekly, monthly, and quarterly revenue target • Running effective 1:1s, pipeline reviews, forecast calls, and live call coaching • Maintaining accurate forecasting within ±15% variance through disciplined pipeline management • Partnering closely with Revenue Enablement to identify skill gaps and deliver targeted training • Collaborating with Revenue Operations on process optimization, tooling, and reporting • Hiring, onboarding, and ramping top-performing sales talent • Ensuring strong Salesforce hygiene and data integrity to maximize conversion and productivity • Building and sustaining a high-performance, high-accountability team culture Within 30 days you'll... • Complete ChowNow New Hire Onboarding Experience • Shadow AE calls and demos to internalize sales motion and messaging • Cross-train with Onboarding, Customer Success, and Support to understand the full customer lifecycle • Launch weekly 1:1s and establish individual development plans • Build and customize Salesforce dashboards for pipeline visibility, conversion, and rep productivity • Begin weekly reporting cadence on attainment, conversion rates, and pacing Within 60 days you'll... • Complete a full team assessment and deliver targeted coaching plans • Partner with Enablement to launch training focused on highest-impact performance gaps • Meet with multiple restaurant partners to deepen understanding of buying triggers and competitive positioning • Publish your first playbook updates based on real deal data and customer insights Within 90 days you'll... • Implement at least one process or tooling improvement with Revenue Ops • Establish an ongoing AE hiring pipeline in partnership with Recruiting • Operationalize playbook governance—win/loss reviews, talk track iteration, and adoption accountability • Drive measurable improvements in data integrity, conversion rates, and forecast accuracy • Build a strong, engaged, execution-focused team culture You Should Apply If You Have: • 4+ years of sales management experience in SMB, high-velocity SaaS or marketplace environments • A proven track record of consistently hitting or exceeding quota as a manager • Prior experience selling SMB yourself—you understand the motion, objections, and pace • Demonstrated success improving conversion rates, ramp times, and rep productivity • Strong coaching instincts with a people-first leadership style • Deep comfort with Salesforce, forecasting, pipeline analysis, and performance metrics • The ability to balance strategy and execution—you can build the plan and jump in to close when needed About Our Benefits: • Expected On Target Earnings (OTE): $110,000 - $150,000 OTE (Depending on candidate location and experience • Ongoing training and growth opportunities. • A "Best Place to Work" winner multiple times where we focus on creating a great employee experience. • Rock solid medical, dental, and vision plans. • Mental Health Coverage - we offer several programs to support your mental health and wellness goals. • Unlimited Paid Vacation. We expect you to work hard, but still enjoy your personal life • 7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave. • 401(k) Matching • Employer-contributing student loan assistance program or continuing education reimbursement program • Employee Stock Incentive Plan. • Pet insurance for your fur babies • Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly. • Enough freedom to spread your wings while still holding you accountable. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. This is not intended to be an exhaustive list of all responsibilities, duties and skills required. As one of ChowNow’s core values, “Celebrates Diversity”, we are committed to an inclusive and diverse work environment. ChowNow is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.  We are committed to developing a barrier-free recruitment process and work environment, if you require any accommodation, please let us know at your earliest convenience and we’ll work with you to meet your accessibility needs. Information Regarding Recruiting Scams: ChowNow does not engage in outreach to prospective candidates by text message about employment opportunities, interviews, or employment offers, and we do not make job offers after only one interview. ChowNow does not ask candidates to submit sensitive personal information (Passport details, banking information, etc.) as part of the interview process. ChowNow employment offers are made by a ChowNow Talent Acquisition team member with a @chownow.com email address only. ChowNow does not ask candidates to provide funds to the company for onboarding, equipment, or supplies. If you receive an employment inquiry or employment offer from a non @chownow.com email address, consider it spam.   Read here about your California privacy rights.   #Li-Remote