Customer Success Onboarding Manager at Connecteam

Connecteam

Tel Aviv District, Israel·3d ago

ManagerFull-timeGo

Salary Range

$63,648 - $86,112 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

Connecteam is seeking an SMB Onboarding Manager to lead customers through their initial phase with our product. This role focuses on ensuring successful adoption and implementation of Connecteam’s solution for small and growing businesses.

Key Responsibilities

→Manage the end-to-end onboarding process for SMB customers, from kick-off call to activation.
→Deliver tailored training sessions based on clients' unique business needs.
→Guide customers to quick wins that showcase the platform’s value and increase adoption.
→Ensure customers establish strong usage habits that drive retention and satisfaction.
→Identify at-risk clients early and create proactive strategies to mitigate churn.
→Advocate for customers within Connecteam, collaborating with Product, Development, and Customer Success teams.
→Continuously optimize the onboarding process to improve efficiency, scalability, and customer experience.

Requirements

✓Fluent English (spoken and written) - MUST
✓1+ years of experience in SaaS onboarding, implementation, or customer-facing roles - MUST
✓Experience working with SMB clients - strong advantage
✓Strong presentation and training skills (remote and in-person)
✓Tech-savvy with the ability to quickly learn and explain software solutions
✓High level of organization and ability to manage multiple onboarding projects simultaneously
✓A team player who thrives in a dynamic, fast-paced startup environment
✓Positive attitude, empathy, and high energy!