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SeniorFull-timeAWS
Salary Range
$66,300 - $89,700 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Program Manager for the PMO function at Coupang in Taiwan. This role focuses on optimizing project success and enhancing customer experience through effective project management and cross-functional collaboration.
Key Responsibilities
- →Lead and manage end-to-end cross-functional projects within the Operations scope
- →Define project goals, scope, milestones, and deliverables in collaboration with stakeholders
- →Ensure effective project governance, documentation, timeline tracking, and risk management
- →Act as the operations team’s primary contact for all product and feature development initiatives
- →Gather, validate, and prioritize business requirements from internal stakeholders
- →Translate operational needs into detailed feature/functionality specifications for product teams
- →Serve as a key liaison between the operations team, Product, Engineering, and Data teams
- →Facilitate regular project syncs, reporting, and business reviews with internal stakeholders
- →Identify and analyze operational inefficiencies; propose scalable solutions and improvements
- →Develop and implement SOPs, workflows, and knowledge base updates aligned with new features
- →Define success metrics and KPIs for project/feature performance
- →Provide ongoing reporting to leadership and stakeholders on progress and impact
Requirements
- ✓Strong leadership, strategic thinking, and operational execution skills
- ✓Experience in project management and cross-functional collaboration
- ✓Ability to align business priorities with product/technical execution
- ✓Experience in defining project goals, scope, milestones, and deliverables
- ✓Experience in risk management and project governance
- ✓Ability to translate operational needs into detailed specifications
- ✓Experience in facilitating project syncs and business reviews
- ✓Experience in identifying and analyzing operational inefficiencies
- ✓Experience in developing and implementing SOPs and workflows
- ✓Experience in defining success metrics and KPIs
- ✓Experience in providing ongoing reporting on progress and impact
