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ManagerFull-timeAWS
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
Coupang is seeking a Seller Service Training Manager to lead training initiatives for Seller Support teams in Taiwan. This role involves developing and managing training materials, organizing training operations, and onboarding new hires to enhance seller experiences.
Key Responsibilities
- →Develop and manage training materials for all consultation skills in Seller Support (1P, 3P)
- →Organize training operations for new business initiatives in Seller Support
- →Train new Seller Support Consultant / OSP agents
- →Onboard and train new hires in Seller Support
Requirements
- ✓Bachelor's degree holder
- ✓More than 3 years of experience working in the training or e-commerce industry
- ✓Excellent MS Excel, MS Word, and PowerPoint skills
- ✓Prior involvement in projects aimed at improving customer experience or operational processes
- ✓Fluent communication skills with related departments, both verbally and in writing
- ✓Flexible handling of new and diverse tasks
