Program Manager, Revenue Systems at Dialpad

About Dialpad Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. Visit dialpad.com to learn more. Being a Dialer At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers. We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic. Your role As the Program Manager, Revenue Systems, you’ll be responsible for the strategy, roadmap, and cross-functional execution of Dialpad’s Sales Tech stack. This role ensures that systems, tools, and integrations across Sales, Solution Engineering, and Channel are aligned, scalable, and driving measurable performance impact. You will operate at the intersection of Sales, RevOps, Marketing, IT, and Product to ensure our tech stack accelerates revenue execution — not slows it down. This position reports to our VP, Revenue Operations, and has the opportunity to be based in our Austin or Tempe offices. What you’ll do • Define and maintain the Sales Technology roadmap. • Evaluate build vs. buy decisions. • Identify redundancies and eliminate tool sprawl. • Align tool investments to revenue priorities. • Lead end-to-end implementation of new sales tools. • Drive cross-functional alignment (Sales, SE, Marketing, IT). • Establish clear project plans, timelines, and adoption metrics. • Ensure launches are operationally ready before go-live. • Establish an intake and prioritization process for tool requests. • Standardize workflows across tools (CRM, sequencing, call intelligence, forecasting, routing). • Improve tool adoption and reduce workflow friction. • Drive continuous optimization based on seller feedback. • Ensure clean integration between Salesforce and adjacent tools. • Partner with the Systems team to maintain data consistency. • Reduce duplication and manual work across workflows. • Define KPIs for tool success and adoption. • Measure the business impact of tech investments. • Present insights and recommendations to leadership. Skills you’ll bring • 6–8+ years in Sales Operations, RevOps, GTM Systems, or Program Management. • Experience managing multi-tool Sales tech stacks in SaaS environments. • Strong understanding of CRM ecosystems (Salesforce preferred). • Proven cross-functional program management experience. • Structured thinker with strong prioritization discipline. • Ability to balance governance with speed. • Experience supporting multi-segment sales teams (Enterprise to SMB). • Familiarity with tools such as LeanData, CPQ, Salesforce, Clari, Clay, Scratchpad, Actively AI, Outreach, and Highspot. • Experience managing offshore or vendor-based support models. We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success. Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply. Dialpad is an equal-opportunity employer. We are dedicated to creating an inclusive environment, free of discrimination and harassment.