Revenue Operations Specialist, Pre Sales at Docebo

Artificial Intelligence. Actual Impact. At Docebo, we’re using AI to change how people learn at work—and we mean actually change it. We’re an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place. But our real mission goes deeper: we help teams move faster, work smarter, and focus on the work that truly matters. Our platform is built with intelligent, time-saving tools that personalize learning, eliminate busywork, and turn training from a checkbox into a superpower. The result? Better experiences for learners and real results for businesses. We’re shaping the future of learning with a team that isn’t afraid to challenge the status quo. If you're excited by the idea of using AI to make work-life better for real people–you’ll feel right at home here. And it’s not just what we build, it’s how we show up. At Docebo, our values aren’t just posters on the wall—they guide how we work every day. We call it the Docebo Heart: trust by default, assume positive intent, and create space for different perspectives to thrive. So… what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn, because learning never stops. ABOUT THE OPPORTUNITY: WHAT THIS ROLE ACTUALLY IS: You'll be the operational engine behind our Global Business Development team. That means owning the tools BDs rely on daily, building sequences that actually convert, and making sure nothing falls through the cracks between "lead generated" and "meeting booked." You will be a key contributor to the ongoing AI transformation in Pre-Sales Operations. This role focuses on identifying opportunities to replace routine tasks with automation and AI, enabling human expertise to focus on complex judgment and decision-making. Candidates who are motivated by the challenge of imposing order, enhancing efficiency, and providing clarity to this complex, high-velocity operational engine are encouraged to submit their application. WHAT YOU'LL ACTUALLY BE DOING: 1. OUTREACH & SEQUENCE MANAGEMENT You'll own the outreach engine that powers BD activity: - Build, optimize, and maintain sequences in Outreach.io [Upgrade to PRO to see link] based on campaign strategies and BD feedback - Create and manage email templates, call scripts, and task workflows - Configure and maintain Outreach ↔ Salesforce sync and troubleshoot integration issues - Monitor sequence performance metrics and recommend optimizations - Partner with BD leadership to translate strategy into executable sequences - Manage Outreach user support: onboarding, troubleshooting, best practices training When something breaks (and things break), you troubleshoot it. When a BD manager needs a new sequence built, you build it. 2. TOOL ADMINISTRATION & USER SUPPORT You'll be the go-to person for BD tools and systems: - Own day-to-day administration of Outreach, Chili Piper, and UserGems - Manage meeting routing, round-robin logic, and calendar tool configuration - Process requests for data pulls, list imports, and enrichment - Provide responsive user support across 40+ BDs and leadership - Evaluate tool performance and work with Enablement on adoption - Support vendor management: evaluate contracts, track renewals, assess new tools 3. AUTOMATIONS & PROCESS IMPROVEMENT You'll drive efficiency through automation and proactive process optimization: - Build and maintain automations that reduce manual work for BDs - Identify bottlenecks in the top-of-funnel process and propose solutions - Proactively surface funnel process improvements to leadership - Configure and maintain Zapier workflows (nice-to-have) - Collaborate with Pre-Sales Operations team on long-term transformation projects 4. TERRITORY & ACCOUNT MANAGEMENT SUPPORT - Manage territory and account assignment processes - Support quota and capacity planning for BD teams - Maintain account routing rules and assignment logic in Salesforce - Partner with leadership on headcount planning data needs 5. REPORTING & ANALYTICS You'll own the data story for BD performance: - Build and maintain Salesforce reports and dashboards for BD teams - Create and deliver daily, weekly, and monthly reporting cadences - Prep data and insights for QBRs and pipeline reviews - Track top-of-funnel conversion metrics and flag problems before they impact pipeline - Maintain internal Ops reports and dashboards - Analyze sequence and outreach performance to drive continuous improvement 6. DOCUMENTATION & GOVERNANCE - Build and maintain operational documentation and playbooks - Document processes, workflows, and system configurations - Own process documentation and governance standards - Maintain QA processes for data capture and normalization - Drive adoption of new processes through clear documentation and training MINIMUM QUALIFICATIONS - 2+ years in Revenue Operations, Sales Operations, or BD Operations at a high-growth company, ideally B2B SaaS - Experience building and managing outreach sequences - Hands-on experience with Salesforce reporting and dashboards - Strong Google Sheets/Excel skills: pivot tables, formulas, data manipulation - Solid understanding of project management principles and standards - Experience creating and maintaining operational documentation - Strong business sense and ability to get people on board with changes - Experience performing basic troubleshooting and root cause analysis - Good stakeholder management skills—comfortable working with BD leadership - Proactive mindset: you identify problems before they're escalated - Resourceful with strong research skills, comfortable in fast-paced environments - Can handle ambiguity and work independently - Manage multiple projects at once and keep people updated without being asked - Able to work and travel within and outside Canada when needed NICE-TO-HAVE - Experience with data enrichment tools (ZoomInfo, Clearbit, Apollo, Lusha, Cognism) - SOQL or SQL knowledge - Experience with Zapier or similar automation platforms - Experience with AI transformation or AI integration in operational processes - HTML or CSS knowledge TECHNOLOGY STACK We use a mix of tools and you don't need to know all of them coming in. Learning agility matters more than checking every box: - Sales Engagement: Outreach.io [Upgrade to PRO to see link] - CRM: Salesforce - Meeting/Calendar Management: Chili Piper - Intent & Signals: UserGems - Automation: Zapier - Data Enrichment: ZoomInfo, Clearbit, Apollo, Lusha, Cognism, and others - Sales Intelligence: Gong, Sales Navigator - Analytics: Salesforce reporting, Google Sheets/Excel If you've used some of these or similar tools and can figure out the rest, you'll be fine. OUR TOTAL REWARDS PHILOSOPHY 🎉 Recognizing and rewarding the outcomes and behaviours that shape the future of learning. Our Total Rewards Philosophy centers around three core areas to reward and care for our People: - Rewarding Impact: We lead with competitive pay to reward the impact, skills and traits that fuel our success. - Fostering Holistic Wellbeing: We care deeply about and invest in the whole person with programs that support our people’s physical, mental, and financial well-being. - Empowering Our Talent Culture: We build a culture of trust and empowerment by designing our rewards and benefits with transparency, equity, and flexibility, enabling our people to do their best work and stay for the long haul. OUR PROMISE TO YOU 😍 - Financial Wellness: Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a competitive compensation package. - Your Well-Being, Covered: You’ll get access to health benefits, so you can get the care you need when you need it. - Rest, Relax, Repeat: Rest and recharge with paid vacation days, two company-wide Docebo Days, floating holidays for cultural celebrations, and your birthday off! - Family First: We provide coverage offering you time with your little one(s) so you can soak up all those precious moments. Fun fact: we had 30 Docebian babies join the family in 2025! - Connections That Count: Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors) and company-wide events that keep the fun rolling all year long. - Fri-Yay: Kick off your weekends early with 4:30 PM Fridays (eligible employees only). - Swag Central: Look fresh with your new-hire swag and enjoy access to our internal swag store to stay branded year-round. ABOUT DOCEBO 💙 At Docebo, we create seamless, AI-powered learning experiences for over 3,000 customers worldwide. We have successfully achieved two IPOs (TSX: DCBO & NASDAQ: DCBO [Upgrade to PRO to see link] been recognized as a top SaaS e-learning solution, and are growing exponentially in the process. We're a global company, with office across North America, EMEA, APAC, and beyond. Our team is guided by six core values—Innovation, Simplicity, Accountability, Togetherness, Curiosity, and Impact—that shape everything we do. If this resonates with you, now is the perfect time to join one of the fastest-growing learning technology companies in the world. Apply today! Docebo is an Equal Employment Opportunity employer [Upgrade to PRO to see link] We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, colour, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law. As a federal contractor, Docebo is committed to the principles of affirmative action and equal employment opportunity for protected veterans and individuals with disabilities. Docebo does not discriminate because of protected veteran status or on the basis of disability, and Docebo takes affirmative action to employ and advance in employment qualified protected veterans and individuals with disabilities. Any individuals requiring a reasonable accommodation or would like to voluntarily disclose a disability or protected veteran status to assist with their employment application should send an e-mail to [Upgrade to PRO to see contact]. The email should also include the position you’re interested in.