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Mid LevelFull-timeRust
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Associate to join our team. This role focuses on driving client success and satisfaction with our products and services, supporting our mission of delivering valuable labor market insights worldwide.
Key Responsibilities
- →Serve as the main point of contact for assigned clients, building strong, trusted relationships
- →Partner cross-functionally with sales, support, and product teams to deliver a seamless client experience
- →Onboard new clients and guide them through product features, setup, and best practices
- →Proactively engage clients to address challenges and identify opportunities for growth
- →Monitor account activity, analyze data, and provide actionable insights and recommendations
- →Lead training sessions and webinars to drive adoption and product understanding
- →Respond to client inquiries, troubleshoot issues, and ensure timely resolutions
- →Communicate client feedback to internal teams to support ongoing product improvements
- →Deliver performance reports that highlight results and demonstrate solution value
Requirements
- ✓Experience in customer service or client-facing roles, ideally within SaaS or data analytics
- ✓Familiarity with CRM and HCM systems such as Salesforce and Microsoft Office
- ✓Strong communication skills with the ability to explain complex information clearly
- ✓Highly organized, detail-oriented, and proactive in supporting customer needs
