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ManagerFull-timeRustAWSGitAI
Salary Range
$48,960 - $66,240 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager with Italian language skills to join our team. This role is integral to driving customer satisfaction and long-term engagement, acting as a trusted advisor to clients.
Key Responsibilities
- →Ensure customers maximize the value of their investment by adopting new use cases and achieving strategic outcomes
- →Guide customers through key milestones, including onboarding and deployment
- →Increase renewal rates and reduce churn through customer advocacy
- →Promote resources and communities to encourage efficient product utilization
- →Act as a trusted advisor, resolving critical issues effectively
- →Develop strategies in collaboration with internal stakeholders to optimize renewals
- →Manage relationships to streamline onboarding and identify upsell opportunities
Requirements
- ✓Experience in a customer-facing role within the technology industry
- ✓Proficiency in BIG-IP, NGINX, cloud-based solutions, and multi-cloud environments
- ✓Strong communication and presentation skills
- ✓Ability to distill complex concepts into clear insights
- ✓Proven track record in building customer relationships and driving revenue growth
- ✓Excellent time management and resilience under pressure
- ✓Availability to travel up to 25% within the home region
