Membership Executive - (Upselling / Inside Sales) - Italian Speaker - VIE at Ecovadis

Ecovadis

Barcelona, CT, es·11h ago

Entry LevelFull-time

Salary Range

$17,340 - $23,460 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are seeking a motivated and autonomous Customer Success Manager to support EcoVadis subscribers, focusing on maximizing customer satisfaction, retention, revenue, and value perception.

Key Responsibilities

→Manage our existing market, primarily with French and Spanish clients, to maximize revenue, drive upsell and upgrades, and improve customer experience
→Identify upsell/upgrade opportunities and contact customers via phone, email, or webinar
→Use available data to drive targeted actions to achieve objectives
→Develop content to improve value perception at scale, such as hosting webinars to target specific customer groups
→Coordinate with frontline teams to open further opportunities for upsell and ensure content relating to upselling is effective
→Communicate value to customers on regional initiatives
→Track and communicate the progress of monthly/quarterly initiatives and results to stakeholders
→Prepare technical reports on accounts/market status by collecting, analyzing, and summarizing complex information
→Share best practices, success stories, and lessons learned with global colleagues
→Escalate feedback to the appropriate business unit or process manager to drive improvements
→Identify and suggest process improvements to improve team efficiency
→Identify opportunities for automation to reduce manual work and improve efficiency
→Identify additional revenue opportunities to develop the company offering
→Represent the voice of the rated customer within EcoVadis