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ManagerFull-timeGitAI
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager Tech Touch to join our team. This role focuses on building strong customer relationships and ensuring continued value realization through effective software solutions.
Key Responsibilities
- →Build strong, long-term relationships with customers to understand their goals and ensure continued value realization.
- →Design and execute customer success strategies that drive onboarding, adoption, and product expansion.
- →Monitor customer health, usage, and engagement metrics to proactively improve retention and satisfaction.
- →Collaborate with internal teams to enhance the customer experience and support renewals and growth initiatives.
Requirements
- ✓Proven experience managing customer relationships in a SaaS or technology-driven environment.
- ✓Ability to apply a consultative approach to identify customer needs and align solutions to business objectives.
- ✓Strong analytical skills to interpret usage data, customer health indicators, and performance metrics.
- ✓Experience working with CRM platforms such as Salesforce to maintain accurate account records.
- ✓Solid understanding of onboarding processes and customer lifecycle management.
- ✓Excellent written and verbal communication skills for virtual customer engagement.
- ✓Strong organizational and time management abilities to manage multiple accounts effectively.
- ✓Ability to work independently while collaborating across cross-functional teams.
- ✓Customer-focused mindset with a strong commitment to delivering value and results.
- ✓Basic knowledge of IT security concepts and technology solutions.
