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LeadFull-timeRailsAgileScrumGo
Salary Range
$108,375 - $146,625 /year
This salary is estimated based on similar roles. The actual salary may vary.
Key Responsibilities
- →Requirements & Process Design: Elicit, document, and manage user stories, acceptance criteria, and process maps across contact-center, prescription intake, benefits verification, refills, and case management.
- →Software Requirements Validation: Establish requirements traceability matrix (RTM) and coverage from business requirements to functional/non-functional tests for Salesforce features.
- →UAT & Release Readiness: Plan and execute UAT; define entry/exit criteria; coordinate defect triage; prepare go/no-go packets and business sign-off.
- →Delivery Quality: Maintain standards, templates, and definition-of-done across BA/QA deliverables; review story quality, test coverage, and evidence for auditability.
- →Stakeholder Leadership: Facilitate workshops and playbacks; align pharmacists, operations teams, care teams, IT, and compliance; escalate trade-offs in simplicity, usability, risk, and maintainability.
- →Team Guidance: Provide day-to-day direction to testers and developers; coach on backlog hygiene, story slicing, and stakeholder communication.
Requirements
- ✓7+ years in Business Analysis or Product Owner roles, including 3+ years on Salesforce programs.
- ✓Proven experience validating software requirements, setting RTM, and driving UAT for Salesforce (Flows, OmniScripts, LWC, Apex, integrations).
- ✓Hands-on with Service Cloud contact-center workflows and Health Cloud patient/case management; familiarity with Data Cloud concepts.
- ✓Strong facilitation and client-facing communication; ability to lead small pods and maintain delivery quality standards.
