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Customer Enablement Manager - Figma Weave (London, United Kingdom) at Figma
FigmaLondon, England·5d ago
ManagerFull-timeRustFigmaGoAI
Salary Range
$61,200 - $82,800 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Enablement Manager to join Figma's team. This role focuses on helping large customers maximize value from the Figma Weave platform.
Key Responsibilities
- →Manage the adoption journey for a portfolio of large, commercial and enterprise customers
- →Understand customer goals and success metrics, and use product data to inform proactive engagement strategies
- →Share best practices, use cases, and product expertise to help teams unlock the full value of Figma Weave
- →Build trusted relationships with stakeholders across roles and departments
- →Identify and empower internal champions who can advocate for Figma Weave within their organizations
- →Collaborate with Account Executives on account reviews, expansion opportunities, and renewal risk migration
- →Deliver live and scalable training sessions customized to customer maturity and needs
- →Partner cross-functionally with Onboarding Managers, Technical Account Managers, Solutions Consultants, and Industry Advocates to ensure customer success
Requirements
- ✓4+ years of experience in Customer Success, Customer Enablement, Account Management or a relevant customer-facing role in SaaS
- ✓Excellent communication skills, with the ability to connect with a wide range of customer personas
- ✓Strong product knowledge and a customer-first, consultative approach to solving challenges and driving adoption
- ✓A track record of driving impactful outcomes, adapting to evolving customer needs, and collaborating effectively with cross-functional teams
