Senior Manager, People Operations at Foratravel

About Fora Fora is the modern travel agency, redefining what it means to be a travel advisor in today’s world. We’re a next-generation platform that provides a comprehensive, business-in-a-box solution—combining cutting-edge technology, personalized training, a vibrant community, and exclusive industry partnerships—all designed to empower anyone with a passion for travel to turn that passion into a thriving business. Whether you're a travel enthusiast or an experienced professional, Fora equips you with everything needed to launch and scale a successful travel advisory business, making it the ultimate way to align work with your lifestyle. At the heart of Fora is our mission: to power the next generation of travel entrepreneurs to transform their love for travel into a fulfilling full-time or part-time career, offering unparalleled flexibility, autonomy, and support. We believe that everyone, from seasoned travel professionals to first-time entrepreneurs, can build a career that’s both profitable and aligned with their passions. Our platform combines innovative technology with the human touch, offering: • Best-in-class training programs to help agents develop expert knowledge, no matter their starting point. • A powerful suite of tools for booking, client management, and marketing, ensuring agents can focus on delivering exceptional travel experiences. • Access to an engaged community of fellow advisors, fostering collaboration, support, and shared learning. • Exclusive partnerships with top travel brands, providing access to competitive rates, perks, and experiences that elevate advisors’ offerings. Since our founding in 2021 by experienced travel entrepreneurs Henley Vazquez, Jake Peters, and Evan Frank, Fora has experienced rapid growth, expanding to a team of 180+ full-time employees based in downtown New York City. Earlier this year, we announced our $60 million Series B and C investment rounds, led by Thrive Capital and Insight Partners, with participation by previous investors including Forerunner and Heartcore Capital. This funding represents a vote of confidence in the enduring power of entrepreneurship, and secures our ability to build a category-defining travel brand. We have a vision for the future that leverages the best of humans and the best of technology to create the first truly unified platform for all travel needs - from staycation to the safari. We're proud of the recognition we've received, including: • LinkedIn’s Top Startups List 2024 • Fast Company’s Most Innovative Companies 2025 and 2023 • Built In 2025 Best Places to Work • And several "top agency" awards from our fantastic partners including Virtuoso, IHG, Four Seasons, and more Fora is a mission-driven company that believes in the power of entrepreneurship, community, and passion. As we continue to grow, we are looking for more talented and like-minded individuals to join our team - people who are excited about transforming the travel space and helping us scale our vision globally. About The Role We're seeking a Senior Manager, People Operations to own the operational backbone of Fora's People function. Our People team is small and growing quickly, which means this is a true generalist role: you'll touch everything from hiring operations to onboarding to benefits to employee experience. Over time, as the team scales, this role has the potential to lead more specialized functions. But right now, we need someone who thrives on variety and isn't afraid to roll up their sleeves across the full scope of People Operations. This highly visible role will serve as a force multiplier for the Head of People, owning day-to-day execution while exercising strong judgment on sensitive matters and knowing when to escalate. This is a net-new role reporting to the Head of People Operations and offers significant ownership and growth potential, with an immediate opportunity to lead operations during a planned parental leave beginning in late April. Key Responsibilities • Own and scale core People Operations processes including onboarding, offboarding, offer letters, and employee lifecycle administration • Manage day-to-day operations across Greenhouse (ATS), Lattice (performance and engagement), and our HRIS • Drive hiring operations in partnership with recruiters and hiring managers: job setup, offer creation, candidate logistics, and closing processes • Serve as a first point of contact for employee questions on benefits, policies, and systems • Maintain and improve documentation, employee records, and compliance processes • Coordinate All-Hands preparation, pulse surveys, and internal communications • Track People metrics and surface insights that inform decision-making • Identify quick wins and longer-term improvements across People systems and workflows • Collaborate closely with Finance, Legal, and department leads on cross-functional People matters • Support department heads and managers on performance management, coaching conversations, and team health • Exercise sound judgment on sensitive issues Requirements • 5-7+ years in People Operations, HR Operations, or a similar role at a high-growth startup or tech company • Proven ability to own and improve operational processes end-to-end • Experience with HR systems including HRIS, ATS (Greenhouse preferred), and performance management tools (Lattice preferred) • Strong analytical skills with the ability to track metrics, spot patterns, and drive improvements • Excellent judgment and discretion when handling confidential information • Clear, direct communication skills and the ability to manage multiple stakeholders • High ownership mentality with a proactive, organized, and resourceful approach • Comfortable with ambiguity and able to make decisions independently • Experience coaching managers on performance management, feedback, and difficult conversations • Experience with benefits administration, including broker coordination and employee support • Familiarity with compensation operations: offer terms, bonus payouts, and payroll coordination • Experience supporting immigration and visa processes • Comfortable managing external vendors (background check providers, benefits brokers, etc.) • Based in New York City; able to work in person 4-5 days per week Compensation Compensation for this role varies based on experience, with an indicative range of $130K–$170K + equity. Final compensation will depend on the level at which the candidate is hired, as we’re considering multiple levels for this role. Additional benefits include: • Unlimited vacation • Health Insurance (including an option completely covered by Fora HQ) • Dental & Vision Insurance • Wellhub Memberships • 401k plan with company match • Commuter Benefits • Supplemental Life Insurance • Stock Options This role is based in our beautiful New York City office (Tribeca/Fidi) with lots of natural light and great views. Our Values We’re forging our own path Fora has always been about driving change within the industry. We’re not interested in maintaining the status quo. We’re stronger together Community is our cornerstone and collective power is our strength. We believe we can all go further when we operate together, using our combined leverage to unlock better opportunities and outcomes for our advisors, partners, and travelers. We believe in technology We believe technology is an answer to some of the most fundamental challenges the travel industry faces. We believe advancements in AI, bold investments in our platforms, and a world-class data infrastructure will transform the work of our advisors and our partners, while creating better travel experiences for travelers. We’re here to serve We operate in service of our community and believe that when they’re empowered to focus on what they do best, we all win. It’s why we relentlessly advocate for our advisors and prioritize their best interest every step of the way. We mean business Fora is equal parts fun, meaningful work and serious travel business. We’re unlocking opportunities for thousands of travel entrepreneurs, delivering a stream of high-quality guests at scale for our partners, and providing a superior travel experience for our travelers. It’s a better equation for the future of our industry. -- WORK AUTHORIZATION You must have authorization to work in the United States. Fora is unable to assist applicants with obtaining work authorization. EQUAL OPPORTUNITY Fora is committed to an equitable hiring process and an inclusive work environment. BIPOC and traditionally underrepresented candidates are strongly encouraged to apply. We will not discriminate and will take action to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity, gender expression or any other characteristic protected by law.