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ManagerFull-timeRustAWSGitAI
Salary Range
$112,000 - $120,000 /year
About the Role
We are looking for a Customer Success Manager to join Frontify, a brand platform that transforms how teams organize digital assets and create engaging campaigns. This role will drive customer happiness by advising and guiding customers within the US market.
Key Responsibilities
- →Guide new customers through onboarding and provide comprehensive training
- →Develop and maintain strong, long-term relationships with key stakeholders
- →Act as the primary point of contact for customer inquiries and issues
- →Monitor customer usage patterns to identify underutilization
- →Oversee the renewal, upsell, and cross-sell process
- →Work with customers to develop strategies that align with their business goals
- →Collaborate with sales, product, technical support, and marketing teams
Requirements
- ✓3-4+ years of experience in Customer Success or Account Management in a fast-paced SaaS environment
- ✓Experience with tools like Gong and Salesforce
- ✓Understanding of metrics like Adoption Rate, Net Revenue Retention, Customer Lifetime Value, etc.
- ✓Strong communication skills and ability to build trustful relationships
- ✓Willingness to come to our New York office at least twice per week
Benefits
- ★Medical, dental, and vision coverage with fully company-paid plan options
- ★401k with 5% matching
- ★A minimum of 25 days of PTO per year
- ★Paid educational and wellbeing days off
- ★Parental, bereavement, and sick leave
- ★Wellbeing, learning and development, and commuter allowance
- ★Home office setup budget
- ★Weekly free office lunch
- ★Workation: Work from inspiring locations around the world
- ★Invite to our summer company meet-up
