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SeniorFull-timeRustGit
Salary Range
$66,300 - $89,700 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager to join our team at Saviynt. This role focuses on managing customer loyalty and adoption of our innovative products and services.
Key Responsibilities
- →Serve as the primary point of contact for customers after implementation
- →Manage the subscription renewal pipeline and maintain cognizance of customer health
- →Participate with the Sales team to provide a strong customer-focused sales, orientation and launch engagement process
- →Develop a deep, trusting relationship with customer key personnel and larger teams
- →Coordinate and conduct meetings between customers and Saviynt cross-functional teams
- →Monitor and identify product utilization trends, providing feedback to Saviynt cross-functional teams
- →Communicate with implementation Partners supporting Saviynt customers
- →Plan education for customers on new features and releases
- →Act as the voice of the customer and collect feedback to drive continuous improvement
Requirements
- ✓Bachelor's degree in computer science, engineering, or a related field
- ✓Knowledge and experience in Identity and Access Management (IAM)
- ✓Strong knowledge of cloud, hybrid, and on-premise IT architectures
- ✓History of understanding technical and complex software environments
- ✓8+ years of experience in customer facing roles
- ✓Tenacious desire to see customers succeed and thrive
- ✓Previous experience within a fast-paced, growing SaaS organization
- ✓Demonstrated ability to manage customer relationships
- ✓Cheerful willingness to be a hands-on contributor
- ✓Experience in process improvement, decision-making, planning, analysis, and service excellence
- ✓Available to customer via Zoom during North America (Pacific) hours
