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ManagerFull-time
Salary Range
$85,000 - $100,000 /year
About the Role
We are looking for an experienced Customer Success Manager to join our Software-focused team at Versapay. This role involves managing a strategic portfolio of customers and leveraging expertise to become a strategic advisor to our customers.
Key Responsibilities
- →Manage customer lifecycle from onboarding to long-term adoption
- →Focus on growing installed base revenue
- →Conduct training sessions, regular cadence calls, and Executive Business Reviews (EBRs)
- →Develop and maintain Success Plans in collaboration with customers
- →Create and track shared KPIs for retention and growth strategies
- →Collaborate with sales, professional services, support, underwriting, marketing, and product teams
- →Represent customer needs in product development initiatives
- →Partner with Customer Care to maintain visibility into customer issues
- →Drive cross-functional resolution efforts
- →Propose scalable enhancements to our customer journey
Requirements
- ✓5+ years of experience in Customer Success or Account Management roles within SaaS-based companies
- ✓Proven track record managing high ARR customers in the Fintech industry
- ✓Demonstrated experience managing strategic accounts and engaging with C-level executives
- ✓Strong presentation skills with a history of delivering compelling proposals and reviews to senior leadership
- ✓Bachelor's Degree in Business, Marketing, Communications, Economics, or related field
- ✓Knowledge of strategic account management methodologies and best practices
- ✓Proficiency in creating and delivering high-impact presentations to diverse audiences
- ✓Summary Bullets
- ✓Manage customer lifecycle from onboarding to long-term adoption
- ✓Develop and maintain Success Plans in collaboration with customers
- ✓Collaborate with sales, professional services, support, and product teams
- ✓Represent customer needs in product development initiatives
- ✓Drive cross-functional resolution efforts
- ✓Propose scalable enhancements to our customer journey
- ✓Strong presentation skills with experience delivering to senior leadership
- ✓Requirement Bullets
- ✓5+ years of experience in Customer Success or Account Management roles
- ✓Proven track record managing high ARR customers in the Fintech industry
- ✓Demonstrated experience managing strategic accounts and engaging with C-level executives
- ✓Strong presentation skills with a history of delivering compelling proposals
- ✓Bachelor's Degree in Business, Marketing, Communications, Economics, or related field
- ✓Knowledge of strategic account management methodologies
- ✓Proficiency in creating and delivering high-impact presentations
- ✓Benefit Bullets
- ✓[]
