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ManagerFull-timeRustAI
Salary Range
CA$120,000 - CA$140,000 /year
About the Role
We are looking for a Customer Success Operations Manager to join Versapay. This role focuses on creating scalable processes for customer adoption and growth, collaborating with various teams to improve outcomes at scale.
Key Responsibilities
- →Partner with Sales and Customer Success teams on bookings, plan modeling, and capacity modeling
- →Facilitate quota allocation and support compensation planning and attainment analysis
- →Optimize customer-related processes to ensure high levels of client satisfaction, retention, and upsell opportunities
- →Lead high-impact projects aimed at improving team efficiency, customer experience, and retention
- →Manage and integrate core Customer Success tools, including third-party systems and AI/automation agents
- →Drive core operating rhythms, including weekly forecasting and booking updates
- →Build and maintain strategic dashboards, KPI scorecards, and performance metrics
- →Deliver insights suitable for executive presentations
- →Drive alignment among leadership stakeholders to support seamless GTM execution
Requirements
- ✓Bachelor’s degree in Business Administration, Economics, Finance, or related field
- ✓5+ years of experience in revenue operations, sales operations, sales strategy, or similar
- ✓Strategic thinking and outcomes-focused mindset
- ✓Follow through in a fast-scaling, high-growth environment
- ✓Collaboration skills and excellent communication abilities
- ✓Strong modeling skills in Excel and comfort with BI/Dashboarding platforms
- ✓Extensive experience with Salesforce and other GTM systems
