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Mid LevelFull-timePythonAWSAzureDockerGoAPI
Salary Range
$72,250 - $97,750 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Technical Support Analyst to join Genius Sports' team that helps sports leagues and teams boost performance using cutting-edge tech, analytics, and visual insights. This role will be the go-to for complex, escalated incidents and service requests, ensuring business-critical systems run with minimal downtime.
Key Responsibilities
- →Troubleshoot across hardware, software, networks, and applications
- →Perform root cause analysis for complex issues
- →Coordinate with engineering, third-line, and vendors to resolve issues
- →Monitor system performance and maintain clear documentation
- →Mentor junior analysts and communicate with end users and stakeholders
Requirements
- ✓2+ years of second-line support experience handling escalations under SLAs
- ✓Proficiency with Google Workspace, Windows Server, Active Directory, Snowflake/T-SQL
- ✓Experience with API investigation using Postman, HTTP requests, and JSON/XML
- ✓Solid understanding of TCP/IP, DNS, DHCP, VPN, and firewalls
- ✓Experience with Azure or AWS and operational tooling like Jupyter, Grafana, Ansible, Docker, or Prometheus
- ✓Practical experience in ITIL processes and documentation
- ✓C1 English and strong interpersonal skills
- ✓Highly organized with the ability to prioritize and improve procedures
Benefits
- ★Competitive salary and range of benefits
- ★Employee wellbeing support
- ★Opportunities for skills development and career growth
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